Privacy Policy 

 

Effective Date: 08.07.2025

Business Name: Solution Performance Group Ltd
Contact Email: [email protected]

Address:
Suite 15, Spire,
Pilgrim Street,
Newcastle upon Tyne,
NE1 2DS

 

Who we are 

We are Solution Performance Group, specialists in delivering technology solutions and consultancy across various sectors. This privacy policy explains how we collect, use, and protect your personal data. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws.

 

Data we collect 

We may collect and process the following types of personal data:

 

  • Personal identifiers: Name, email address, phone number, address

  • Professional information: CV, work history, job title, employer

  • Technical data: IP address, browser type, cookies

  • Communication data: Emails, contact forms, messages

  • Financial details (where applicable): For billing or payroll purposes

 

How we collect your data

We collect your data in the following ways:

 

  • Directly from you (forms, emails, calls, meetings)

  • Via our website and cookies

  • Through third-party job boards and recruitment platforms

  • From publicly available sources like LinkedIn

 

 

Purposes and lawful bases for processing

We only process your personal data where we have a legal basis under UK GDPR:

Purpose

Providing services to you

Responding to enquiries

Sending relevant communications

Improving our website

Recruitment or placement

Complying with legal obligations

Lawful Basis

Contract

Legitimate Interest

Consent or Legitimate Interest

Consent (for cookies)

Legitimate Interest or Contract

Legal Obligation

Legitimate Interest: We rely on this when processing is necessary for our business and does not override your rights. We have conducted a Legitimate Interest Assessment (LIA) to support this basis.

 

 

Sharing your data 

We may share your data with:

 

  • Service providers (e.g., cloud services, CRM platforms, email providers)

  • Subcontractors or partners assisting with project delivery

  • Legal or regulatory authorities, if required by law

All third-party processors are subject to binding Data Processing Agreements (DPAs) to ensure your data is handled securely and lawfully.

 

International data transfers

Some of our service providers operate outside the UK or EEA. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreement (IDTA)

  • UK Addendum to EU Standard Contractual Clauses (SCCs)

These safeguards ensure your data receives an equivalent level of protection.

 

Cookies 

We use cookies to improve your experience on our website. Cookies are small text files that help us understand how you use our site and improve functionality.

For more details, please see our Cookie Policy.

 

 

Data retention 

We retain personal data only as long as necessary for the purposes we collected it:

 

  • CVs and candidate profiles: up to 2 years from last interaction

  • Client records: up to 7 years for legal or contractual compliance

  • Marketing contact info: until you unsubscribe or opt out

 

You may request a copy of our full Data Retention Policy by emailing us.

 

Your rights

Under the UK GDPR, you have the following rights:

 

  • Access – to request copies of your personal data

  • Rectification – to correct inaccurate or incomplete data

  • Erasure – to request deletion of your data

  • Restriction – to limit processing under certain conditions

  • Objection – to object to processing based on legitimate interest

  • Data Portability – to move your data to another provider

  • Withdraw Consent – at any time, where applicable

 

To exercise these rights, please email [email protected].

 

If you're unhappy with how we handle your data, you may contact the ICO at https://ico.org.uk/.

 

 

How we protect your data

We use appropriate technical and organisational security measures, including:

 

  • Encrypted communication (SSL/TLS)

  • Access controls and authentication

  • Regular data backups and audits

  • Staff training and confidentiality agreements

 

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We recommend reviewing it periodically.

 

If you have any questions, please contact us at:


📧 [email protected]
📍 Suite 15, Spire, Pilgrim Street, Newcastle upon Tyne, NE1 2DS